Fairview Commitments
What are the Fairview Commitments?
The Fairview Commitments are the actions and expected behaviors of leaders and team members to achieve a culture of exceptional care and continuous improvement.
Download a 1-page summary of our commitments
What is Expected of Me?
Leader
As a leader, I am expected to role model, reinforce, and hold myself and others accountable to the Fairview Commitments.
- Host engaging and productive conversations with your team using the Team Discussion Guides for the Respect for People Commitments and the Continuous Improvement Commitments.
Team Member
As a team member, I am expected to embrace and practice the Fairview Commitments in every interaction.
- Understand the actions and expected behaviors of each commitment by reviewing each of the 10 commitments below and their associated behavior resource.
The Fairview Commitments are grounded in two key principles: Respect for People and Continuous Improvement.
Respect for People
We acknowledge, embrace, and empower the people we serve and work with in our organization. We relentlessly respect people’s ability to think, develop and problem solve while honoring the value each individual brings. The term people is all-inclusive of everyone with whom we may work: patients, customers, families, guests, vendors, external partners and each other.
Create an Exceptional Experience
I work to exceed expectations in every interaction with patients, families, guests, customers, teams and each other.
Honor Relationships
I value the unique perspective of every person and build and maintain authentic relationships.
Communicate Intentionally
I proactively use direct, transparent and adaptive communication in all interactions.
Engage and Inspire
I create and sustain high levels of energy and pride while seizing opportunities to influence the future of our health system.
Commit to Development
I push myself and support others to continuously learn, apply and develop personally and professionally.
Continuous Improvement
It is up to all of us to continually solve problems, improve our work, and meet the needs of our patients, customers, communities and each other. Fostering a mindset of continuous improvement allows us to achieve results today and prepare for tomorrow.
Collaborate for Outcomes
Whether it is with a customer or a peer, I recognize that we are better together and collaborate to share goals, knowledge and expertise to drive outcomes.
Set and Hold Standards
I set standards and hold myself and others accountable to those standards.
Identify and Solve Problems
Achieve Results
I drive for measurable results and make an effort to overcome obstacles.