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Developing Myself as a Team Member
Own Your Development!
Tailor your development journey by selecting from the tabs in the menu below to discover resources, instructor-led webinars, self-paced learning, and more!
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Communication and Listening
Demonstrate active listening, communicate effectively, give and receive feedback, and more!
Instructor-Led Webinars
Develop your skills by registering for one or more of our webinars. All sessions are virtual and led by an instructor.
Caring Conversations Series: This two-part webinar series will help you learn how to communicate effectively with your colleagues with compassion in everyday challenging situations. Learn how to start a conversation, share your perspective with clarity, create a safe environment for feedback, and respond to feedback.
Upcoming Session: Thursday, March 9, 2023 – 10:00am – 11:00am
View Additional Session Dates and Register
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
Active Listening: 5 minutes
This course helps you understand the differences between passive listening and active listening, and suggests steps that you can take to become a more active listener. Equipped with these tools and techniques, you’ll be able to approach a client interaction with confidence and help close a sale faster.
Communicating Effectively: 30 minutes
Learning how to communicate effectively is an essential skill for the workplace. This course teaches you the basics of body language, how to confidently express yourself, and build better relationships. You may be surprised to learn that most of our communication is based on non-verbal cues.
Giving and Receiving Feedback: 20 minutes
Do you struggle with giving and receiving feedback? This course offers useful tips to help change the way you and your employees think about criticism.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Closed-loop communication is the process of acknowledging the receipt of information and clarifying with the sender that the information received is the same as the original, intended information.
Find more information here: Closed Loop Communication
AIDET is a communication tool has been proven to improve the customer experience and lead to better overall outcomes.
Find more information here: AIDET
SBAR is a communication tool that provides a framework for the exchange of information in a succinct and brief way.
Find more information here: SBAR Communications
Collaboration and Building Relationships
Share knowledge and experiences, foster meaningful relationships, and become an effective team member.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
Handling Difficult People: Conflict Management: 15 minutes
Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. It touches on why conflict resolution skills are so essential in the workplace, before outlining seven steps to help you deal with conflict situations in a healthier, more productive way.
Team Working Excellence: 30 minutes
Learn the 4 key skills you need to be a highly valued team player who contributes effectively to your team’s productivity and success. In this course, you will learn why team players are valuable to any organization and how you can contribute to your team to maximize productivity its and support the end goal.
Generations in the Workplace: # minutes
This self-guided course will help participants gain an understanding of generational preferences and tendencies around communication, motivation and learning styles for each of the four generations that currently make up our workforce.
Launch Course
Perceptions - 3 Part Series: 5 - 7 minutes
Understanding Perceptions: Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us.
Managing How You’re Perceived: Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Let’s talk about some steps you can take to strengthen your perception from others and go over some things you need to be aware of as you manage the way other’s see you.
Rebuilding Your Reputation: Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you’re back-peddling, trying to “dig yourself out of hole” you never meant to be in.
Programs and Groups to Enhance Collaboration and Relationship Building
Discover more about available programs or groups to deepen your learning.
Insights
Insights is a powerful and interactive tool that improves communication, decision-making and performance to achieve personal, team, and organizational goals.
Employee Resource Groups
Connect with others who share your passion in an Employee Resource Groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace.
Personal Effectiveness, Time Management, and Productivity
Enhance your productivity and professional success through efficiency and effectiveness.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
Planning for Success: 20 minutes
One of the keys to personal and professional success is the ability to plan effectively. In this lesson, you’ll learn how to to set goals, align your tasks to those goals, and then prioritize and schedule those tasks effectively.
Productivity and Time Management: 30 minutes
Learn the 4 essential pillars to successful time management, and discover how you can make the most of your time. Time management is an essential skill for productivity, managing stress and career growth. In this course, you’ll learn practical tips and techniques that you can easily use to gain control over your time, prioritize your tasks and avoid procrastination.
Writing Effective E-mails: 30 minutes
This course teaches you how to write professional emails that are clear, persuasive, and easily understood by your clients and colleagues. Learning to write effectively can save you time and demonstrate your capabilities and your company’s credibility. The course includes several scenarios and examples to show you how to apply these effective writing techniques and principles in your own professional emails.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Find tools and resources needed to work effectively in a remote environment. Remote Work
The Operating System is a common way of thinking that gives both technical and relational systems, as well as processes and tools to enable ways of working collaboratively as an integrated system.
Dealing with Change
Build change management skills by learning to manage personal reactions and adapting skillsets.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
ADAPT to Change: 10 minutes
ADAPT to Change is a course designed to help learners confronted with challenging changes to use a positive attitude and strategy to adapt and thrive. Learn to ADAPT to help make difficulties easier to manage. In this course, psychologist Eve Ash shows that practicing skills of adaptation is a better way for managing reactions to change.
Courageous Change: Succeeding in a Changing World: 30 minutes
Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Learn about the change cycle as a way to more successfully navigate the emotions involved with change.
Be intentional in building trust within teams by addressing five key requirements.
Programs and Groups to Enhance Organizational Change
Discover more about available programs or groups to deepen your learning.
Change Management Community of Practice
Build a network of by connecting with like-minded team members as you gain skills and learn from each other in the Community of Practice.
Diversity, Equity, and Inclusion
Extend your understanding and model anti-racist and inclusive practices.
Instructor-Led Webinars
Develop your skills by registering for one or more of our webinars. All sessions are virtual and led by an instructor.
Build Your Cultural Intelligence: This session provides you with the skills to be effective and inclusive when working with cultures different than your own. You will explore your capabilities and awareness related to how you think, feel, and behave.
Upcoming Session: Thursday, January 26, 2023 – 8:00am – 9:00am
Understanding Implicit Bias: This session will help you see how implicit bias and microaggressions impact our patients, our customers, and each other. Discover what your implicit biases are, how they are formed, and how you can address them.
Upcoming Session: Tuesday, March 14, 2023 – 12:00pm – 1:00pm
Connecting Through Generations: Understand the different generations present in today’s workplace and learn tactics to improve connection, engagement, and communication.
Upcoming Session: Wednesday, February 8, 2023 – 1:00pm – 2:00pm
View Additional Session Dates and Register
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
Communication Across Cultures: Clarity: 11 minutes
Culture influences behavior and communication with others. When collaborating across cultures, it is important to identify sources of potential confusion and plan your communication style to maximize comprehension. This course, part of the Cross-Cultural Business series, offers strategies to conduct business in “Global English” with colleagues and partners whose first language is not English.
Develop Empathy and Gain Influence by Listening: 20 minutes
Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Explore these DE&I resources to understand and value these differences and similarities to we have and how to best work together to meet the needs of the patients and communities we serve.
PERSONAL DEVELOPMENT
Build Your Cultural Intelligence
This session provides you with the skills to be effective and inclusive when working with cultures different than your own. You will explore your capabilities and awareness related to how you think, feel, and behave.
Upcoming Webinar: Wednesday, April 12, 2023: 10:00am – 11:00am
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
PERSONAL DEVELOPMENT
Caring Conversations - Two Part Series
This two-part webinar series will help you learn how to communicate effectively with your colleagues with compassion in everyday challenging situations. Learn how to start a conversation, share your perspective with clarity, create a safe environment for feedback, and respond to feedback.
Upcoming Webinar: Thursday, March 9, 2023: 10:00am – 11:00am
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
PERSONAL DEVELOPMENT
Connecting Through Generations
Understand the different generations present in today’s workplace and learn tactics to improve connection, engagement, and communication.
Upcoming Webinar: Wednesday, February 8, 2023: 1:00pm – 2:00pm
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
PERSONAL DEVELOPMENT
Understanding Implicit Bias
Learn how implicit bias and microaggressions impact our patients, our customers, and each other. This session will provide guidance in determining what your individual implicit biases are, how they are formed, and how to address them.
Upcoming Webinar: Tuesday, March 14, 2023: 12:00pm – 1:00pm
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
LEADER DEVELOPMENT
Development Conversations
This webinar will focus on helping you build the knowledge and skillset to equip you as a leader in supporting the development of your team members. You will learn about development and practical strategies for keeping the topic of growth alive with your team members through meaningful and in-the-moment development conversations, embedded into everyday interactions.
Upcoming Webinar: Tuesday, February 21, 2023: 10:00am – 11:30am
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
LEADER DEVELOPMENT
Successfully Leading Change
We experience change every day. As leaders, it’s our responsibility to help our teams adapt to change. In this session, you will have the opportunity to use two tools to help you plan, prepare, and lead your team through a change. This session will work best if you bring an upcoming change your team will be experiencing so that you can work through the webinar.
Upcoming Webinar: Thursday, April 6, 2023: 8:00am – 9:00am
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.
Personal Growth and Wellbeing
Understand the importance of personal wellbeing and the connection it has to you being successful in your role.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7.
Are you looking for help in putting your learning into practice? Access our resource: Reflection and Action Guide – Bringing Learning to Life to help you reflect on and retain your learning.
Building Resilience
15 minutes
Building Resilience
15 minutes
Building resilience is all about developing the skills we need to withstand pressure, change and trauma in our lives and improving our ability to recover from setbacks and adversity. In the working environment, resilience enables us to cope with increased pressure and demand, handle problems constructively and approach organizational challenges such as redundancies, downsizing and restructuring with greater equanimity. In this course, we look at the benefits that resilience can bring in both our personal and professional lives and how we can embark on our own resilience-building journey.
Emotional Intelligence
20 minutes
Emotional Intelligence
20 minutes
Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognize and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others
Resilience and Stress Management
5 minutes
Resilience and Stress Management
5 minutes
This course will introduce you to the positive and negative aspects of stress, how stress can affect you, and ways to manage it while developing and strengthening your resilience.
The Growth Mindset - Embracing Yet (1 of 3)
6 minutes
The Growth Mindset - Embracing Yet (1 of 3)
6 minutes
Perhaps you’ve heard people throwing around the phrase “growth mindset” lately. It’s a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck’s 2006 book called “Mindset: The New Psychology of Success.” Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we’ll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing “yet,” which comes from having a growth mindset. “Yet” means that you know or expect something to happen in the future. It just hasn’t happened “by now.”
The Growth Mindset - Developing Growth Mindset (2 of 3)
5 minutes
The Growth Mindset - Developing Growth Mindset (2 of 3)
5 minutes
Carol Dweck’s book called, “Mindset: The New Psychology of Success” explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace.
The Growth Mindset - Limitations of a Growth Mindset (3 of 3)
6 minutes
The Growth Mindset - Limitations of a Growth Mindset (3 of 3)
6 minutes
The fixed mindset is tempting. It’s a comfortable place to live and work. Believing that you already know what you’re good at, and what you’re not good at, gives you the opportunity to pick and choose what you try and what you don’t. It gives you the ability to put yourself in situations where you’ll be successful, and to avoid situations where you might fail or be embarrassed. It’s safe, but it’s limiting. Chances are, you’re living in a fixed mindset more often than you think. In this course, we’ll go over how to know when you’re in this cycle of negativity and what the risks are. We’ll also go over failure, practice, and how to “fix” a fixed mindset.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Care for your health and wellbeing by exploring these Health & Wellness
We all experience difficulties from time to time that can interfere with our happiness at home or work.
Our Employee Assistance Program (EAP) is here to support you before issues develop into larger problems.
PERSONAL DEVELOPMENT
Caring Conversations - Two Part Series
This two-part webinar series will help you learn how to communicate effectively with your colleagues with compassion in everyday challenging situations. Learn how to start a conversation, share your perspective with clarity, create a safe environment for feedback, and respond to feedback.
Upcoming Webinar: Thursday, March 9, 2023: 10:00am – 11:00am
Learn more about this webinar and our other offerings by visiting our Instructor-Led Webinars page.