What Will You Learn?

You will learn the four factors of cultural intelligence to enhance your capability to function effectively and inclusively when working with cultures different than your own. By establishing a baseline related to your own Cultural Intelligence level, you will identify tools and strategies to improve results within your interactions and will define a plan for continued development and improvement of your own Cultural Intelligence.

Upcoming Session Dates

• Thursday, January 26, 2023: 8:00am – 9:00am
• Wednesday, April 12, 2023: 10:00am – 11:00am
• Tuesday, August 15, 2023: 12:00pm – 1:00pm
• Tuesday, October 24, 2023: 8:00am – 9:00am

Part 1 – What Skills Will I Gain?

• Describe how the caring conversations model supports Fairview’s Respect for People commitments to honor relationships, create an exceptional experience, and communicate intentionally with patients and colleagues
• Identify the types of situations that require caring conversation skills
• Use the SBI Model (situation, behavior, impact) and apply it to high and low-stake workplace conversations.

Upcoming Session Dates

• Thursday, March 9, 2023: 10:00am – 11:00am
• Tuesday, June 6, 2023: 12:00pm – 1:00pm
• Wednesday, August 9, 2023: 8:00am – 9:00am
• Thursday, November 2, 2023: 1:00pm – 2:00pm

Part 2 – What Skills Will I Gain?

• Use the Caring Conversation Model and apply it to high and low-stake workplace conversations.
• Compare how preconceived perceptions, roles, and emotions affect can both participants in a caring conversation.
• Identify strategies for follow-up actions or behavioral changes after a successful caring conversation.

Upcoming Session Dates

• Thursday, March 23, 2023: 10:00am – 11:00am
• Tuesday, June 20, 2023: 12:00pm – 1:00pm
• Wednesday, August 23, 2023: 8:00am – 9:00am
• Thursday, November 16, 2023: 1:00pm – 2:00pm

What Skills Will I Gain?

• Recognize the various generations present in the workplace and leverage those differences to honor relationships as a source of strength.
• Reflect on and challenge personal assumptions to collaborate for outcomes, understanding that everyone has something to teach and something to learn.
• Practice curiosity and active listening to improve connection, engagement, and communication

Upcoming Session Dates

• Wednesday, February 8, 2023: 1:00pm – 2:00pm
• Tuesday, May 2, 2023: 10:00am – 11:00am
• Wednesday, October 4, 2023: 12:00pm – 1:00pm
• Thursday, December 7, 2023: 8:00am – 9:00am

What Will I Learn?

This session will help you see how implicit bias and microaggressions impact our patients, our customers, and each other. Through clear definitions, a thorough explanation of how implicit biases are formed, and cause-and-effect case studies, you will leave this session with an awareness of your own implicit biases, as well as how these biases may be expressed as micro-messages. This session will provide guidance as you work to determine what your individual implicit biases are, how they are formed, and how you can address them.

Upcoming Session Dates

• Tuesday, March 14, 2023: 12:00pm – 1:00pm
• Wednesday, June 28, 2023: 1:00pm – 2:00pm
• Thursday, September 28, 2023: 12:00pm – 1:00pm
• Wednesday, December 13, 2023: 1:00pm – 2:00pm

What Will I Learn?

This webinar will focus on helping you build the knowledge and skillset to equip you as a leader in supporting the development of your team members. You will learn about development and practical strategies for keeping the topic of growth alive with your team members through meaningful and in-the-moment development conversations, embedded into everyday interactions.

Upcoming Session Dates

• Tuesday, February 21, 2023: 10:00am – 11:30am
• Thursday, May 11, 2023: 8:00am – 9:30am
• Thursday, August 31, 2023: 12:00pm – 1:30pm
• Tuesday, November 21, 2023: 1:00pm – 2:30pm

What Skills Will I Gain?

We experience change every day. As leaders, it’s our responsibility to help our teams adapt to change. In this session, you will have the opportunity to use two tools to help you plan, prepare, and lead your team through a change. This session will work best if you bring an upcoming change your team will be experiencing so that you can work through the webinar.

Upcoming Session Dates

• Thursday, April 6, 2023: 8:00am – 9:00am
• Tuesday, July 18, 2023: 10:00am – 11:00am
• Thursday, October 19, 2023: 1:00pm – 2:00pm